Socialising And Dining With Confidence

Social Etiquette
• Definition
• Why are good manners necessary
• Greetings and Introductions
• Handshakes
• Forms of address
• Appropriate posture and eye contact

Networking Etiquette
• General Conversation Starters
• Conversational Dos & Don’ts
• Grooming Standards
• Appropriate Topics For Conversations
• Over Sharing

Dining Etiquette
• Duties as Host
• Duties as Guest
• Seating Etiquette
• Napkin Etiquette
• The practical execution of Western table manners with experiential lunch

Business And Social Etiquette

Learn the new normal
• Introductions
• Handshakes and greetings
• Importance of body language
• Conversational dos and don’ts
• Online Manners
• Exchange of name cards, etc…

Managing A Winning Image

Learn and share tips on Grooming
• The importance of Inner Beauty
• Eye contact, facial expressions and hand gestures
• Correct posture for standing, walking, sitting
• The proper use of jackets and accessories
• Personal Hygiene
• Skincare
• Makeup for ladies
• Haircare and Styling

Creating Positive First Impressions In Customer Service

• Body Language and Facial Expressions
• Vocal Communication and Verbiage
• Dos & Don’ts at the Service Counters
• Global Forms of Address
• Grooming Standards
• Exhibiting Social Courtesy
• Business Introductions